1. dalilent.com is a digital educational platform focused on ENT, operated by Global Rhino AB, registered in Sweden (Org.nr 559551-7094), under the scientific oversight of an ENT consultant.
2. A subscription grants access to digital content (MCQ question bank, clinical cases, on-call sheets, tools and calculators) for educational purposes — not a substitute for individual clinical assessment or your hospital’s protocols.

1. Your subscription activates once payment is confirmed through a secure gateway (Stripe or PayPal) or another method shown at checkout.
2. You receive a confirmation and a link to set your password (or use “Forgot password” anytime).
3. The product is fully digital — nothing is shipped. Your subscription grants access for the specified period.
4. The account is personal and your password is your responsibility. It is stored encrypted and no one can see it. Account sharing is not allowed.

We handle refunds fairly and transparently. The rule depends on your plan type. Because this is digital content, accessing the protected content means the service has begun being consumed.

The one-month plan is designed for trying the service before committing, and is non-refundable once activated — given its short duration and that protected content is opened immediately. If you are unsure, first use the free content and the free 24-hour trial session available to everyone before purchasing.

These plans are cancellable with a fair partial refund. If you decide to stop, we return the value of the time you have not yet used, simply and transparently:

1. We count the months elapsed from activation to the cancellation request date. Any month you have begun counts as a full month (even a single day into a month counts as that whole month).
2. We deduct the value of those months at the standard monthly price in effect at the time of your purchase. The calculation is always based on the standard monthly price — not on any coupon or discounted amount you may have paid.
3. We return the remainder (amount paid − value of used months), after deducting any fixed processing fees the payment gateway may charge. If the remainder is zero or negative, no refund is due.

To make the content accessible in certain countries, we offer reduced symbolic pricing by region. Given how low these prices already are, subscriptions purchased at symbolic prices are non-refundable. This is shown clearly at checkout.

1. Any refund is returned to the original payment method (your card via Stripe, or your PayPal account) in the same currency.
2. We typically process your request within a few business days. After that, the time for funds to reach you depends on your bank or the payment gateway (outside our control).
3. Some gateway fees may be non-refundable — this is imposed by the gateway, not by us.

1. If a technical issue on our side prevents you from accessing the content, contact us first via the Contact page with a description and screenshots if possible.
2. If the fault is proven to be ours and we cannot resolve it within a reasonable timeframe, we discuss a fair refund (partial or full) based on the period access was unavailable — regardless of plan type.
3. Issues caused by your internet, browser, workplace network restrictions, or device are not faults on our side.

1. You are responsible for keeping your login details confidential. Use a strong password and don’t share it. Passwords are stored encrypted, and you can reset yours anytime via “Forgot password”.
2. We are not responsible for unauthorized use resulting from sharing your password, a malware-infected device, or phishing messages.
3. If you suspect unauthorized access, change your password immediately and contact support. We can suspend the account to protect you.

1. Contact us first. Before opening any dispute through your bank or payment gateway, message us via the Contact page — most issues (wrong email, login trouble) are resolved quickly and simply.
2. We may keep limited technical logs (login time, approximate IP) for security and verification only — not for marketing — deleted within 12 months at most.
3. In a financial dispute, these logs may be used to clarify whether the service was delivered, to the extent permitted by law.

1. Prices are shown in a specific currency. If your card uses a different currency, your bank may apply conversion fees independent of us, which you bear.
2. If your country imposes additional digital taxes, that may fall on you unless stated otherwise at checkout.

1. The content supports learning and clinical reasoning. It is not a substitute for individual clinical assessment, team decisions, or national/local guidelines. The clinician remains responsible for real-world decisions.
2. Content is provided “as is” without warranty of compatibility with any specific hospital protocol. We are not liable for indirect or consequential losses.
3. We are not responsible for matters outside our control: weak internet, device failures, hospital network blocks, or force majeure.

1. The platform is operated by Global Rhino AB, registered in Sweden. Subject to your mandatory consumer rights, this policy is governed by Swedish law.
2. We always prefer an amicable resolution. If not possible, disputes may be referred to the competent courts in Sweden unless consumer law requires otherwise.
3. If any clause is invalid, the remaining clauses stay in force.