1. dalilent.com is a digital educational platform focused on emergency ENT content, operated by Global Rhino AB, registered in Sweden.
2. A subscription grants access to protected digital content (texts, on-call sheets, MCQ question bank, tools and calculators) for educational/training purposes only — not a substitute for individual clinical assessment or official protocols.

1. All subscriptions are prepaid digital subscriptions, activated after payment is confirmed through Stripe / PayPal or other methods shown on the subscription page.
2. No physical product is shipped or returned. The subscription grants access to digital materials during the specified period while the account is active and terms are not violated.
3. Access requires a personal username/email and password. Account sharing is prohibited.

The platform currently offers the following plans (names and prices may change; the price shown at the time of payment is always the applicable price):

1. Annual subscription: 12 months from the activation date.
2. 1-month subscription: Non-refundable after activation. The monthly price serves as the reference rate in any partial refund calculation.

1. Subscription is activated after successful payment confirmation via Stripe / PayPal, or confirmation of manual transfer (if available).
2. You may receive by email:
   • A subscription/payment confirmation message.
   • A link to set/update your password (or a reminder to use “Forgot password”).
3. The subscription is considered active from the moment you can log in and access protected content, even if you do not log in immediately after paying.

1. You are fully responsible for keeping login credentials confidential. Do not share them with any third party. Use a strong password and avoid reusing it across other services.
2. Passwords are stored in hashed/encrypted form. We cannot view your original password. Reset it anytime via the “Forgot password” link.
3. dalilent.com is not responsible for unauthorized use resulting from:
   • Sharing the password with colleagues, friends, or family.
   • Saving the password on a shared device/browser without proper protection.
   • Using devices infected with malware or keyloggers.
   • Falling for phishing messages falsely claiming to be from the site or payment provider.
   • Reusing a password later exposed in a breach of another service.
4. If you suspect unauthorized access, immediately: change your password, avoid reusing old passwords, and contact support with full details.
5. You may request account suspension if credentials are suspected stolen. However, any refund request remains strictly subject to Section 7 — suspicion of compromise does not automatically create a right to a full or additional refund.
6. dalilent.com applies a “one active session at a time” approach: logging in on a new device may auto-log you out elsewhere. Session interruption is not a technical fault or refund reason.
7. If our technical logs (login times/IPs) conflict with a user claim of non-use or non-sharing, our logs may be relied upon to the extent permitted by law.

1. Accounts are personal. Sharing credentials, selling the account, or transferring it is a clear violation of this policy.
2. If misuse is detected or suspected, dalilent.com may:
   • Temporarily or permanently suspend account access.
   • Reject any refund request connected to an account used in violation of these terms.
   • Request identity verification before processing financial or account-change requests.

• Cancellation notice requires a full month: If management agrees to consider early cancellation, you must send the written request at least one full month in advance. The date we receive the request is the starting point; one full month after that counts as an additional consumed period.
• Any partial month counts as a full month: Even if usage was only a day or a few days.

1. This policy governs commercial refund handling for digital subscriptions and applies to the extent it does not conflict with mandatory consumer rights in your country of residence.
2. Once access to protected digital content is activated, we do not offer a full refund except where a clear technical defect attributable to us cannot be fixed within a reasonable timeframe.
3. Any refund (if granted) is returned to the same payment method where possible and in the same currency; some gateway fees may be non-refundable.
4. Refund decisions are solely at management discretion. Formulas and examples do not constitute a contractual commitment to refund in every case.

• The 1-month plan is non-refundable (partial or full) once activated.

• The annual plan: A partial refund may be considered only if a major technical failure is proven to be caused by the service provider.

1. Service end date for calculation: no earlier than 30 days after we receive your written cancellation request. Both the request month and the notice month are treated as fully consumed.
2. Number of started months from activation to the calculation end date (any partial month = full month).
3. We use the standard monthly subscription price at time of purchase.
4. Consumed value = started months × standard monthly price.
5. Theoretical refundable amount = plan price paid − consumed value.
6. If the result is ≤ 0 → no refund is due, even if time remains on the subscription.
7. If the result is positive → management may refund that amount in full or part, after deducting fixed gateway fees.

1. If a technical issue completely prevents login or access to paid content, contact us via the Contact page with a clear description and screenshots if possible.
2. If the issue is proven to be on our side and cannot be resolved within a reasonable timeframe, a partial or full refund may be discussed based on the unusable period.
3. Issues caused by your internet connection, browser settings, workplace/hospital network restrictions, or device problems are not considered technical defects on dalilent.com’s side.

1. For security and service verification, we may keep limited technical logs: last login date/time, login count, and IP address (non-precise geographic form).
2. These logs are not used for marketing. They protect the platform from abuse/fraud and clarify service access when evaluating refund requests or disputes.
3. We retain logs for no longer than 12 months for inactive accounts, then delete them automatically, or sooner upon request where permitted by law.

1. Prices are displayed in a specific currency (e.g., EUR or SEK). If your card uses a different currency, your bank may apply conversion fees independent of dalilent.com; you bear these fully.
2. If laws in your country impose additional taxes or digital sales fees, that responsibility may fall on you unless otherwise stated at checkout.

1. Before opening a dispute or chargeback through PayPal/Stripe or your bank, first attempt to resolve the issue directly via the Contact page. Many issues can be resolved without financial escalation.
2. dalilent.com may suspend or restrict account access while investigating any financial dispute, especially if usage logs indicate that protected content was accessed.
3. You agree that our usage logs may be used to prove service delivery to payment gateways or relevant parties, to the extent permitted by law.
4. Opening an unjustified dispute that clearly conflicts with this policy may lead to permanent account termination and refusal of future subscriptions.

1. Content and services are provided “as is” and “as available” without warranties about fitness for a particular purpose or compatibility with your hospital protocols.
2. Medical/educational content supports learning and clinical reasoning. It is not a substitute for individual clinical assessment, team decisions, or national/local guidelines. The clinician/user remains fully responsible for real-world decisions.
3. dalilent.com, its owner/management, and staff are not liable for indirect, consequential, or special losses, or damages arising from reliance on content or temporary inability to access the Site.
4. We are not responsible for issues outside our control: weak internet, device failures, hospital network blocks, browser conflicts, or force majeure events.

1. This platform is operated by Global Rhino AB, registered in Sweden. Subject to mandatory consumer rights in your country, this policy is governed by Swedish law.
2. We always prefer amicable resolution. If not possible, disputes may be referred to competent courts in Sweden, unless mandatory consumer law requires another jurisdiction.
3. If any clause is deemed invalid, remaining clauses remain valid and the invalid clause is replaced with the lawful clause closest to the original intent.